Plans, billing, and subscriptions

What plans are available?

• Free: 20 GB storage, 20 GB/month transfer

• Starter (500 GB): €2.99/mo or €29.99/yr (also €39 every 3 years)

• Shield (1 TB): €4.99/mo or €47.99/yr (also €69 every 3 years)

• Shield+ (2 TB): €7.99/mo or €79.99/yr (also €99 every 3 years)

• Pro (5 TB): €14.99/mo, €149.99/yr, or €249 every 3 years

Where do I manage my subscription?

To manage your plan and billing:

1. Sign in to your ShieldFive account
2. Go to Settings
3. Select the "Billing" or "Plans" tab

From here you can view your current usage, payment methods, invoices, and upgrade or downgrade your plan.

How is my usage calculated?

• Storage: Total size of all your encrypted files

• Transfer: Downloads and shared-link delivery in the current monthly cycle

You can view your current usage at any time in the Billing tab. Storage is checked before uploads, and transfer is checked before downloads, to ensure you stay within your plan limits.

How do I cancel my subscription?

To cancel a paid plan:

1. Go to Settings → Billing
2. Click "Cancel Subscription"
3. Confirm the cancellation

You'll keep access to your paid plan features until the end of your current billing period. After that, you'll automatically move to the Free plan. Free plans don't require cancellation.

Are there download limits on the free plan?

The free plan includes:

• No per-file download count limit for files you own
• 20 GB monthly transfer quota for downloads and share traffic

Share links still work on the free plan and count against your monthly transfer quota. Share links can also use custom download limits when you choose to set them.

What payment methods do you accept?

ShieldFive accepts all major credit and debit cards through Stripe, including:

• Visa, Mastercard, American Express
• International cards from most countries

You can view and update your payment method in the Billing tab. All payment information is securely handled by Stripe.